Refund policy

Refund Policy

Due to the nature of our product, we do not accept returns on opened or used items.

If your order arrives damaged, incorrect, or there is an issue with your shipment, please contact us within 7 days of delivery at contact@pondpeakco.com and we will make it right.

To report an issue, please include your order number and a brief description of the problem.

If a return is approved, we will provide instructions on how and where to send your item. Items sent back without prior authorization will not be accepted.

Refunds (if applicable) will be issued to your original payment method once the issue has been reviewed and approved.

If you have any questions, please contact us at contact@pondpeakco.com.